FAQ

General Questions

• My shoes don't fit
• Do you have narrow/wide widths?

Order Status

• How do I cancel my order?
• How do I track my order?

Shipping

• How long does it take to ship?
• Does the "Free Shipping over $165" apply to international orders?
• Do your shipping charges include taxes or customs fees?
• Do you ship internationally?
• How will my order be delivered?
• How much will my order cost to ship?

Pre-Orders

• How does the pre-order process work?

Returns

• I have an international return, do I need to do anything special?
• How long does it take for my refund?
• Do you pay return shipping?
• I want to return my order. What do I do?

Payment Information

• Is it safe to use my credit/debit card on your site?
• Do you accept Cashier's/Personal Checks?
• Do you accept American Express?
• Do you accept international credit/debit cards?
• What forms of payment do you accept?

Gift Cards

• Do you have gift certificates or gift cards that I can buy?

Accounts

• Are there any benefits to having an account with you?

Defective Products

• I have a problem with a product I bought from you. What do I do?

Catalogs by Mail

• Can you mail me a catalog?

ROUTE Package Protection

• ROUTE Package Protection